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Policies

Reservation and Cancellation Policy

Missed appointments and last-minute cancellations affect 3 people: you, the service provider and the client who could have had that appointment.

For single appointments; we require 48 hours of notice for cancellation of your appointment, failure to do so will result in a charge of 50% of service cost.
When booking more than one service or group bookings; guests will be subject to a 50% deposit fee to hold these appointment times. This deposit will be deducted from your final bill. If you need to cancel your appointments and/or group booking we require 72 hours of notice to make sure we are able to offer these appointments to others, failure to do so will result in a charge of 50% of service(s) costs.

We recommend clients arrive 10 minutes before their appointment start time in order to get checked in and fill out any forms that may be required. We will do our best to accommodate clients that are late which may include a shortened appointment at full price in order to fit into the scheduled appointment timeframe.

Spa Etiquette

Eau Spa offers a place to revitalize the body, ease the mind and give you a break from the stresses of everyday living. We want to ensure that you get the most out of your spa experience with us, so we kindly ask that you respect the following;

Please arrive 10 minutes prior to your scheduled appointment to allow plenty of time to check in and complete intake forms (if required for specific services). Arriving late will lesson precious minutes of your service. Remember, your service will end on time so the next client is not delayed,

The spa environment is a place of peace and relaxation; we ask that you kindly respect our other guests right to privacy and tranquility. Eau Spa is a Cellular Free Zone; please put your cell phone on do not disturb and/or vibrate during your service.

We recommend leaving your valuables at home as we are not held responsible for lost, stolen or damaged items.

Thank you for understanding